Privacy Policy
Last updated: August 2026
True Align (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, submit an enquiry, complete one of our online forms, or engage with our services.
1. Information We Collect
We may collect personal information including:
Your name
Phone number
Email address
Address or location
Information submitted through our website, contact forms or advertising lead forms
Information about the NDIS services or support you are seeking
Information you voluntarily provide about yourself or the person you are enquiring on behalf of
Relevant NDIS, support or service information required to respond to your enquiry or provide our services
Where necessary, we may also collect sensitive information, including health or disability-related information. We will only collect this information where it is reasonably necessary and permitted by law.
2. How We Collect Your Information
We may collect information when you:
Contact us by phone, email or through our website
Submit an online enquiry or contact form
Complete a lead form through platforms such as Facebook or Instagram
Enquire about or access our NDIS services
Communicate with a member of the True Align team
We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information and website activity.
3. How We Use Your Information
We may use your information to:
Respond to your enquiry
Contact you about the support or services you have requested
Assess how True Align may be able to support you
Provide and manage our services
Arrange appointments or consultations
Communicate important service information
Improve our website, services and customer experience
Meet our legal, regulatory and NDIS-related obligations
We will not sell your personal information to third parties.
4. Facebook, Instagram and Online Advertising
If you submit your information through a Facebook or Instagram lead form, your information may be provided to True Align by Meta.
We use this information to respond to your enquiry and contact you regarding the services or support you have expressed an interest in.
Meta’s own privacy practices are governed by its separate privacy policies.
5. Sharing Your Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our organisation or provide our services. This may include service providers, technology platforms, professional advisers or other parties involved in delivering your support.
We may also disclose information where required or authorised by law.
Where appropriate, we take reasonable steps to ensure third parties handle personal information securely and appropriately.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in other secure systems used by True Align and its authorised service providers.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use our website, improve its performance and measure the effectiveness of our marketing.
Third-party services such as Google and Meta may also use cookies or similar technologies where they are implemented on our website.
You can manage cookies through your browser settings.
8. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Please contact True Align using the contact details available on our website.
9. Marketing Communications
Where permitted, we may contact you regarding relevant True Align services or information.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
10. Third-Party Websites
Our website may contain links to third-party websites. True Align is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.
The latest version will be published on our website.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way True Align handles your personal information, please contact us through the contact details provided on our website.
True Align
Melbourne, Victoria, Australia