Terms of Service

Last updated: August 2026

These Terms of Service govern your use of the True Align website and your interactions with True Align (“we”, “us” or “our”).

By using our website, submitting an enquiry or requesting information about our services, you agree to these terms.

1. About True Align

True Align provides disability and NDIS-related support services in Australia.

Information provided on our website is general in nature and is intended to help you understand our services and how we may be able to support you.

2. Website Use

You agree to use our website only for lawful purposes and not to:

Provide false, misleading or fraudulent information

Attempt to interfere with the operation or security of the website

Use the website in a way that may cause harm to True Align or another person

Copy or misuse website content without permission

3. Enquiries and Lead Forms

You may contact True Align through our website, phone, email or advertising forms on platforms such as Facebook and Instagram.

Submitting an enquiry does not create a service agreement or guarantee that True Align can provide the services requested.

If you submit an enquiry, you consent to True Align contacting you using the details you provide to discuss your enquiry and potential support options.

4. NDIS Services

Eligibility for NDIS funding does not automatically guarantee access to any particular True Align service.

The availability and suitability of services may depend on factors including your individual needs, location, available funding, service capacity and other relevant circumstances.

Specific services will be subject to any applicable service agreement entered into between True Align and the participant or their authorised representative.

Where there is any inconsistency between these website Terms of Service and an individual service agreement, the service agreement will apply to the delivery of those services.

5. Information on Our Website

We aim to ensure information on our website is accurate and up to date. However, information may change from time to time.

Nothing on our website should be considered medical, legal, financial or other professional advice.

You should obtain appropriate professional advice where required for your individual circumstances.

6. Fees and Payments

Fees for services will be communicated before services are provided and may be governed by an individual service agreement, applicable NDIS pricing arrangements or other agreed terms.

Any applicable cancellation, payment or service conditions will be outlined in the relevant service agreement.

7. Privacy

Your privacy is important to us.

Personal and sensitive information provided to True Align will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.

By submitting information through our website or online forms, you acknowledge that we may collect and use that information for the purposes described in our Privacy Policy.

8. Third-Party Websites and Platforms

Our website may contain links to third-party websites or services.

True Align is not responsible for the content, security, availability or privacy practices of third-party websites or platforms.

9. Intellectual Property

Unless otherwise stated, the content on the True Align website, including text, graphics, branding, images and other materials, is owned by or licensed to True Align.

You may not reproduce, distribute or commercially use this content without prior written permission.

10. Limitation of Liability

To the extent permitted by Australian law, True Align is not liable for loss or damage arising solely from your use of, or reliance on, general information provided through our website.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website and will apply from the date it is published.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute relating to these Terms will be subject to the applicable laws and jurisdiction of Victoria.

13. Contact Us

If you have questions about these Terms of Service, please contact us using the contact details provided on the True Align website.

True Align
Melbourne, Victoria, Australia